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Episode 66: Dr. Benjamin Ozanne wants to ensure that Northwest Arkansas is Thriving in Chiropractic Wellness

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IANWA - Episode 66: Dr. Benjamin Ozanne wants to ensure that

Northwest Arkansas is Thriving in Chiropractic Wellness

It's time for another episode of I am Northwest Arkansas, the podcast covering the

intersection of business, culture, entrepreneurship, and life in general here in the

Ozarks. Whether you are considering a move to this area or trying to learn more about

the place you call home, we've got something special for you. Here's our host, Randy

Wilburn.

Randy Wilburn [0:42] Hey folks, and welcome to another episode of The I am

Northwest Arkansas podcast. I'm your host Randy Wilburn. And wow, I can't tell you

how excited I am to actually be in front of somebody physically, first time and a long

time and I got to tell you, it feels good. I am practicing social distancing because that

hasn't gone away. But the thing that I'm excited about is just being in front of another

living human being and not conducting an interview through Zoom or Skype, or you fill

in the blank program that I've been using for the past six to seven weeks since we've

been dealing with this Covid-19 pandemic. But here it's towards the end of April,

depending on when you're listening to this podcast, but I wanted to connect with a good

friend of mine. His name is Dr. Ben Ozanne, and Dr. Ben is the owner and he runs

Thrive Wellness Center. He's got an outstanding team of people right here across from

Shoguns here in, I guess what we call this area, North Fayetteville or uptown as some

people like to call it not far from the theaters. It's still a little quiet as you drive through

here on Joyce but things are slowly starting to pick up and certainly, we hope for all

intents and purposes when it comes to people's health and to the economy of this

nation but also the economy of Arkansas that we can get back to things as smoothly

and as quickly and as carefully as we can. So, without further ado, Dr. Ben, how are you

doing today?

Ben Ozanne [2:05] Great.

Randy Wilburn [2:06] Good. Good.

Ben Ozanne [2:06] Glad to be here, Randy.

Randy Wilburn [2:07] No, I'm glad to have you here. And so, Dr. Ben and I--- actually

we met because we both serve on the board at Ozark Natural Foods Co-Op. And so, I

was honored to be voted on to the board towards the end of last year. And it's been a

wild ride because ONF and this is not a podcast about ONF, but ONF is about to move

into a new building plus, we're in the middle of this pandemic; so, it's a lot going on.

We're juggling cats like nobody's business, but we're making it work. And so, I got a

chance to know you and to kind of---, I remember I came, and we did a retreat here at

this facility. And it's absolutely beautiful, folks, you have to come over here and check

out Thrive Wellness Center. We did a one-day event here and I was just really blown

away by the whole setup. I wanted to sit down with you and talk with you about a

couple of things. But I'd love for you just to share kind of your superhero origin story.

How did you get here? How did you end up here in Fayetteville? How did you end up

with Thrive Wellness Center, and I would love for you just to kind of tell the audience a

little bit about yourself?

Ben Ozanne [3:07] Yeah. Well, and I'll try and keep it succinct. I grew up in Dallas,

Texas, so I'm a Texan, but now converted Arkansan and I have no plans of going back

to Texas. I love Fayetteville and that, you know, even ending up here, I went to school

in Austin, Texas, and love the community there but if you've ever been to Austin or

Dallas or any of the major cities in Texas, they're just overrun, overpopulated over-

trafficked and my wife and I just couldn't envision like living their long term. But growing

up in Dallas, my dad's actually an orthopedic spinal surgeon so we moved around quite

a bit for his training, fellowship, residency, all that kind of stuff. I admired my dad for the

healer that he is and always looked up to him.

As I got older into my, you know, young teenage years, started thinking about, alright,

what do I want to do? And he actually would take me into the surgery room so I got to

observe multiple types of surgeries. He was still doing shoulders and knees when I first

started observing him, but then he got solely into just doing backs. And so, I always

thought it was fascinating. And, you know, the stories that he would tell me about, you

know, the people that he was able to help that had been in, you know, long term chronic

pain. And I was like, hey, you know, I think I want to go into healthcare. I even thought

of at one point, following in his footsteps of becoming a spinal surgeon. The thing that

started to sway me away from that, though, was some of the stories that he had to go

through the malpractice lawsuits and again, all doctors mean well, they want the best for

their patient but especially when it comes to medicine, things go wrong. Even when you

do the right thing for the patient for the right reason, surgeries especially have a high

failure rate. And just the stress that I saw him go through and then even seeing, you

know, some patients of his that had to have repeat surgeries. I got to the point where it's

like, you know, I would rather prevent that from happening at all if we can avoid it. And

so, my girlfriend at the time now, my wife, I had been seeing a chiropractor for years.

And it's like, you know, you should check out chiropractic. I fell in love just with the

whole idea that the profession of the prevention and really be able to help people

recover and not go down that route of medicine and surgery. So, I got into chiropractic

school, and I had my own healing experience. I had a car accident when I was 17 years

old and started having headaches and lower back pain after that, and didn't associate it

at the time, but my headaches got to the point where I had them three, four or five times

a week. Sometimes I would even get migraines, lower back pain that started developing

over the years. And so, when I got to chiropractic school, I had never actually been to a

chiropractor before which is the crazy thing. Many of my colleagues had their

experience before they went to school, and mine happened in school. And I got hooked

up with some awesome doctors while I was going to school and help me fix my

headaches and fix my lower back pain and so, I was just sold at that point. So, once I

was ready to graduate, we checked out a couple of areas. Fayetteville was one area

that we were suggested to look at.

Randy Wilburn [6:20] Little Austin, as I've heard it sometimes called or Austin 25 years

ago.

Ben Ozanne [6:26] That's legitimate. So that's when Aher, my wife's sister, went to

school here. She's like, you got to check out Fayetteville, it's awesome. And so, we

drove up on a long weekend and just fell in love. The community and one of the places

we visited actually was Ozark Natural Foods. So, we're like, okay, great check. We got

a place that we can go and get healthy food and so then we moved up here in 2012,

February 2012 and set up shop, and I've been here ever since so been in practice

having my own place. You know, we moved and I opened from scratch. So, it's been a

little over eight years. We celebrated our eighth anniversary April 2.

Randy Wilburn [7:08] Congratulations.

Ben Ozanne [7:09] Thank you.

Randy Wilburn [7:10] Congratulations. So, it must have felt good to be able to open up

your own shop and kind of help people the same way that you were helped in this

process after dealing with that. I can only imagine that the people have come in

presenting with the same types of issues that you were experiencing when you had your

accident, and you've been able to show them ways that they can overcome that. So, tell

me a little bit about the services here at Thrive and I know you guys obviously as a

Chiropractor office, that's your primary service. But it's more than that, though at least

that's the feeling that I get when I walk in here so---

Ben Ozanne [7:42] Yeah. Well, we take each case and each person as an individual.

That is over the years, you know, being a part of the healthcare system, observing my

dad, and just having even that tied to the medical side. The biggest issue that I've seen

is its kind of a one size fits all solution. And it discounts like the individual. And you

know, don't get me wrong there's certain testing that people go through but if you step

back and my dad's, you know to express this and why he's stayed independent

hospitals, especially hospitals have their protocol that they go through. So, if a patient

presents with this, we're going to just take you through that protocol. And so, we try to

avoid protocols and just like okay, we have this individual in front of us, they're dealing

with XYZ- neck pain or back pain, sciatica, radiculopathy, migraines, what is the

underlying cause of that issue? So, we try and do a thorough history of each person

that's in front of us and get down to, alright, what do they need to get healthy and

whole? And health can be complicated at times, but at the end of the day, we have the

capability to heal. And so, our job as doctors is to unleash that innate healing capability

in each person that comes through our door and allow their body to heal and overcome

whatever's going on.

So, we always start with a thorough evaluation. A lot of people, you know, will take x-

rays to get a good structural like an internal view of what's going on. And then now we

set about setting a customized care plan for each person that walks through our door.

So, we are really good at what we do, especially with the chiropractic side of things. So

that's what people get here. Like they get adjustments for sure. But again, it's not

guesswork; we know what that person needs so we can be super-specific. So even like

our adjusting, and we, in school, I learned over ten different techniques of ways to

adjust the spine. And then I've also done continued education and continue to hone my

skills and learn some additional techniques. So, we do some adjustments with our

hands. We also do some adjustments with instruments as well. So, we even try and

accommodate because some people don't like that snap crack rock noise.

Randy Wilburn [9:59] I love it, but I know some people don't. They have YouTube

videos of that. Have you ever seen those?

Ben Ozanne [10:05] I have.

Randy Wilburn [10:06] It's crazy. It's like, where do they put that mic?

Ben Ozanne [10:14] I can get some good noises without the mic. But you know, I

understand that some people are a little skittish a little nervous. So, we always take the

time to make sure people understand like, here's what we're going to do with your

spine. Here's how it's going to feel, here's what you can expect. And then if we have

those individuals that are like super like, no popping, we have the instruments for that

reason. But also like some people, I will mix it up. We will adjust them with our hands;

we'll do some instrument adjusting. But at the end of the day, what we're trying to do is

help the body function to its fullest potential and the way that God designed their bodies

to work so we will address the musculoskeletal nervous system; it's all interconnected.

So, we work on muscles and soft tissues. So, I have some therapy guns that allow us

to break down trigger points and spasms and scar tissues. I actually have three different

instruments that we can use on patients. And again, each person will need something

different. So, some will need a higher frequency vibration to address long term scar

tissue issues and then some people need a good like a knot just worked out, and that

an adjunct, it helps with the adjustments and healing the body. And then the other thing

that we do is rehabilitative exercises. So, I want my patients active, like, the last thing I

want is someone to come in and have us do things to them only. We try and get

everyone involved in actively taking care of their body. So, most of the rehab that we do

with people are active things where you are strengthening the muscles or you're

stretching certain things. And it's all focused on non-surgical spinal rehabilitative

exercises and work so we can help address also things like disc creations, degenerative

changes and just get the body long term healthy and well.

Randy Wilburn [12:03] Right, because I know, and I've been through a couple of

rehabs and I remember having a doctor check me out. But then I also went to a

chiropractor and they tested my core because I was an athlete in college. And, you

know, one of the big things that he reminded me was how everything emanates from

the core. If you don't strengthen your core, which actually, I'm sure you teach your

patients a lot of simple exercises that they can do to strengthen their core- the stronger

your core is, the stronger everything else is. So, but tell me a little bit about because I

mean, it's not just you coming in and fixing or doing an alignment on somebody's back,

but it's also a lifestyle that plays into this and nutrition. So how do you kind of fuse those

together with having somebody come in and just get--- because I could see how people

could look at a chiropractor and say, just get their fix. I just need to come and just fix my

back and that's it. But there are so many other moving parts. How do you kind of marry

those together?

Ben Ozanne [12:58] Yeah and health is a dynamic process. It's not static. Here's what

I remind people of because while I can help fix someone in that moment, there's going

to be other stuff that's going to come their way. As soon as a lot of people leave, what

do they do? They get in their car, they sit, and they have terrible posture, and those

things cause wear and tear. And so even the idea of like, oh, I can fix somewhat, well,

yeah, I mean, I can help you in that moment but if you're not doing the necessary things

to upkeep and take care of your health, things are gonna degrade and get worse. And

so, health is just a proactive thing. And if anything, that's the thing I want people to

understand when they come see us that I'm going to help you feel better but ultimately,

your health is your responsibility. So, we need to teach you lifestyle changes that will

help you to take care of your health the rest of your life. So ergonomics is a big thing.

And we have a lot of people that are corporate athletes that come see us so they spent

hours on end at a computer at a desk sitting, sit-stand, and that wears on the body.

They are even showing through research that sitting has long term detrimental effects

on your health period. And the average American will sit over 30 years of their life. So

even just addressing that aspect will have a major impact on someone's long term

health. Helping them focus on how can I make my workstation as optimal as possible to

take care of my spine? And then what things can I do on a daily basis to brush and floss

my spine? And I like that analogy because we all know we should brush and floss your

teeth but I asked, hey, when's the last time that you brushed your spine and flossed it

because that should be done daily. Because you can replace this grill, your teeth. They

can do some amazing---

Randy Wilburn [14:48] It's the one part of the body that you can't replace is your back.

I mean.

Ben Ozanne [14:52] And there's been advancements but even the technology that they

have to go in and do surgery, it's the [inaudible 14:58] thing. You get scar tissue

formation, your range of motion goes away, you know, they can put artificial disc, they

can go and cut pieces of bone out. But if you've talked to anyone that's had surgery,

they're never the same. And a lot of them, fortunately, the statistics show that surgeries

either end up a little better, the same, or a lot of people end up worse or, hey, five years

down the road, ten years down the road, I gotta have another surgery. So those lifestyle

habits are what we instill in people, rehab. So, what can you do stretches,

strengthening exercises at home to help long term with your health? And then on top of

that too starting to consider what am I putting into my body? What am I fueling my body

with on a daily basis? Because food at the end of the day is fuel. And, you know,

socially in America, it's a thing that brings people together as well, but it's become this

like, alright, I'm just gonna go to McDonald's. I'm just gonna get something easy versus

viewing food as a fuel for my body that's going to help get things accomplished, and

serve God to my fullest and take care of my family and be the best whatever I can be---

corporate athlete, father, husband, board member, whatever. And so, we start to even

like, hey, what are you doing at home on a daily basis, and I don't want to overwhelm

people with like, all these different things that they have to change. Health is a long-term

outcome. So even if you can make a 5-10-15 degree shift where I was going down this

way, and then I just made a couple of changes, and you put that out ten years, you're

going to be significantly healthier 10-15 years down the road than you would have if you

stayed on the same trajectory; so even those small tweaks. So, one thing that we try

and do with people when it comes to even just like nutrition is, hey, are you drinking

enough water? But also starting to think about, okay, one thing that's hugely

detrimental and people are beginning to realize this is sugar, and then those hidden

sources of sugar right. So a big culprit is your white processed grains. So white bread,

white pasta, white rice. And if you look at like, alright, you go to McDonald's, you got the

hamburger, but then what is surrounding it that white bun and that hits your saliva

instantly turns into sugar and then spikes your blood sugar levels inflammation. The

average American has five pounds of sugar in their diet every week.

Randy Wilburn [17:25] It's crazy. It's crazy. Yeah, sugar is a huge culprit. I mean, I've

seen all the documentaries on it. And we've tried to cut it out. I did the sugar detox,

where I totally cut it out for a while. And I remember the first time I had something that

had sugar in it, it was just like something normal. And I was like, oh, my God, this is I

mean, it's unbearable. I mean, I could not deal with it. And so, I mean, I've got kids like

you do so I mean, there's always a little bit of candy around but you know, certainly,

we're very mindful of that and with the process foods like the white flour and the others

they really do create problems and sugar is the major culprit in our society's fight with

obesity. So--- well, tell me a little bit. I mean, we're still in the throes of it as of the

recording of this, as I said, we're at the end of April. You guys would be considered an

essential service. So, you have really not missed a beat since this whole thing started.

You've been at work every day, for the most part, you've served the needs of the client.

How has Covid-19 changed anything for you?

Ben Ozanne [18:31] Yeah, well, you know, so in our office, we've had to take all the

necessary precautions. So, we follow through with the CDC recommendations and

guidelines that they have laid out for the general public as well as healthcare workers.

So, we're triaging people every time they come into our office asking, you know, kind of

the standard questions, but again, it's always good. Hey, have you traveled recently?

No one's traveled recently anymore, but especially when this first broke out, like hey,

had you recently traveled? Do you have a fever and so we test everyone's temperature

when they walk through the door? And then also ask them about any symptoms, dry

cough, things like that, to make sure that they're not putting others at risk, they're not a

risk in our office.

We wipe down all of our equipment. We've taken certain pieces of equipment out just

because it's not feasible for us to clean. We've also opened up our schedule because

some people will have high risk, so like all adjust or take care of patients that are in that

higher risk category outside of normal hours, where they're the only person in the

building. But sanitation, like if someone uses anything in our office, is immediately

wiped down. So, like there are not multiple uses, it's wiped down. Our tables in our

rooms after every use they're wiped down. All of my team in the office are wearing

masks. So, we're just trying to do our part in the office too, you know, flatten the curve

as much as possible. That's been the major difference. And then we've had certain

individuals who we've encouraged just to go ahead and stay away because they're not

in that critical status with their musculoskeletal complaints but they're at that high-risk

category where it's like the cost the benefit ratio. I shouldn't say cost, but the risk the

benefit ratio is more in favor of them. Okay, just go ahead and stay at home. And so,

we've seen, you know, some decrease in the number of people that we're seeing, but

overall, there's still a lot of people. That's what the reminder I've tried to give people is

like, just because Covid is here, other health issues haven't stopped. Heart disease,

cancer, and so it's good we need essential health care providers open to help address

those things. And our major role has been to take care of folks on the musculoskeletal

issues, to keep those people out of those higher risk areas like the urgent care the

emergency room where the Covid patients are going. And those people that have those

musculoskeletal issues, don't feel comfortable going there, but they can feel confident

coming to us because we're not seeing those types of patients in our office, and if they

have any of those types of things, they're not coming through our doors.

So, if anything, we've had nothing but an outpouring of gratitude that we're here. Thank

God that you're open. Because there are so many people that have been hurting,

especially, I mean, I talk to my patients, and they're like, man, I've been hurting more

now they've been working at home. They don't have the proper equipment. They don't

have the setup. And so, their backs are getting in pain, and they're just not sleeping

well. So, we've been able to really help keep people healthy and inhibit the inhibitors of

the immune system.

Randy Wilburn [21:35] Yeah, I want to circle back because you brought a couple of

things up and then you just opened up again about people's offices working at home.

And I think that one of the unintended effects of this whole Covid-19 pandemic is that

you're going to see more companies allow more people to work from home, remote

work if you want to call it. And I know like I have a standing desk. I had one in my old

office. I have one in my current office in my home, and I'd love for you just to kind of talk

about some of those long-term benefits of standing while working versus sitting. And I

just got a chair, surprisingly, after a year of having the standing desk, and I only use it

because sometimes I shoot videos at my desk, and I just need to sit down. I don't want

to be standing the whole time. But I'd love for you just to kind of talk about that and

encourage those that might be on the fence when it comes to either getting a standing

desk or trying it out that the benefits outweigh whatever they think might be the

negatives.

Ben Ozanne [22:34] Well, like we were talking about earlier. Sitting has long term

effects on your body and so, if you're sitting, you know, 6-8-10 hours a day, several

things [inaudible 22:44] sitting fully loads your spine. And so, what I mean by that is all

the weight of your body, your torso, especially will get put down in the lower back. And

what's called your lumbosacral area. So, L5-S1 and so, if one is just sitting without

movement, will cause your disc and the joints to dehydrate and shrink. So even you

know, like, I talked to many people, it's like, I'm 50 years old and I've lost an inch of

height. Well, where is that coming from that's coming from the discs which are the

cushions in between the bones actually shrinking and dehydrated over time, and what

causes that is lack of motion. So, the more that your spine is able to move, the more

that those discs will pull in water and stay kind of to their fullest extent. The other thing

too, that'll happen is rot and decay in the bones themselves, and they'll break down and

get the arthritic change that will also cause them to shrink over time. And that happens

especially when you have that abnormal wear and tear from sitting, things being

compressed, you're slunched over. That mechanical stress causes things to wear out

and lead to pain and discomfort. So, the more that you're standing on your feet, and

then you're able to like move and allow things to sway back and forth the more that I

can help your back to stay hydrated. And it's not as loaded; you're able to have a better

position with your head over your shoulders, shoulders over your hips, hips over your,

your feet, and knees, and it's just ergonomically a much better position. But you know, if

you can, I always encourage people, hey, move, go from sitting to standing. But long

term, the more that you can stand, that's what we're designed to do is to stand not to sit.

Randy Wilburn [24:25] Yeah. And I was listening to another woman that--- and I don't

think she's a chiropractor, she might be a D.O., but I heard her talking about how she

didn't allow her kids to sit on the furniture like she would make them sit on the floor. If

they weren't gonna stand they had to sit on the floor, and that there's something that's

it's even better to do that than to sit like we'd normally do in most Western societies on

furniture. Just because again, it has those same effects.

Ben Ozanne [24:52] Yeah, well, I mean, even you can go and do this at home, like sit

in a chair, feel how you know like, oh man, I just don't have to activate my core, I don't

have to, you know, really have control of my torso, and then go sit on the floor. You got

to activate muscles, and you got to activate your stomach, your back. And so, it just

helps to overall with your strength and endurance to sit on the floor. Like if you're gonna

sit, sit on the floor versus, you know, in a chair.

Randy Wilburn [25:20] Yeah. Now it makes it makes a huge difference. And then, of

course, there really can't be any long-term negative effects to like using a standing

desk. If you do get a standing desk and you're like, oh, I'm standing up all the time.

That's not a bad thing, I guess.

Ben Ozanne [25:34] No, you know, that's where having those breaks every hour. You

know, I usually tell people like you should block schedule 45 minutes, take a break, walk

around, move, stretch because the one negative is that a lot of people get in the zone

and then they're standing for hours--- and then you can get pooling of the blood

because the way that even like blood happens. Getting blood from your feet back up to

the heart is the muscles and legs contracting and pumping that blood actually back up

towards the body so you can get pooling of the blood in the lower extremities and

swelling if you're not moving around enough. And then the other thing to consider too is

while standing is better, the ergonomics of the upper torso and your neck. Because if

the desk and your computer screen aren't in the right position that can cause you to

have ford neck and fore rolled shoulders, what we call text neck syndrome, that while

the lower back is in a better position, the neck is hunched over and lean forward

causing a lot of stress in the upper back and then you end up looking like Quasimodo in

the bell tower with that hump on your back.

Randy Wilburn [26:45] So and again, you've been involved--- I guess you've been in

the industry enough for a number of years to kind of see the evolution of this whole text

neck, but that's like a real thing, isn't it? And are you seeing it more in younger people

than you are?

Ben Ozanne [26:55] It really is!

Randy Wilburn [26:56] And are you seeing it more in younger people than--- you are?

Ben Ozanne [26:59] I've talked to some of my mentors who have been around in the

profession for 30-40 years and just the amount of degeneration and decay that they're

seeing in the spine, disc herniations and arthritic change, you don't usually see that in

the younger generation. But you know, they're doing research and taking MRIs of

teenagers and 20-year olds and finding, man, they have arthritic change and disc

herniations already, at only 20 years of age. So, like, really significant spinal issues that

you used to only see in the older generation, and that's just across the board with so

many chronic health issues. Type Two diabetes- well, it used to be adult-onset diabetes

but now it's Type Two because you're seeing it in young individuals. Blood pressure

issues, just our kids, are taking a beating when it comes to their health.

Randy Wilburn [27:53] Yeah, and it's hard, and that's why you got to keep your kids

active and keep them moving and you know, doing things which is tough even in this

environment right. So, yeah, I left my kids kicking a soccer ball before I walked out of

the house just because you got to keep them going; so, it doesn't stop. So, anybody

wanting to come here, I'm assuming you're open to take--- because I know some people

get so busy, they can't take on new clients. But you guys are in a position where---

because it's not just you. There's another chiropractic doctor that's here and so you

guys are open to take on new clients. And then do you take all major healthcare or---?

Ben Ozanne [28:28] Yeah, most major healthcare. There are a few that we don't, so

we always can do a complimentary insurance benefits verification for people and let

them know like, yes, your insurance covers our care or no, it doesn't. And, there are

some plans, like, for example, Walmart. I'm [inaudible 28:47] of Blue Cross, but the

Walmart plans do not have any chiropractic benefits. And I talk to a lot of Walmart

employees that just like, we need the chiropractic on our plan, but you know, it's just not

a benefit that they have.

Randy Wilburn [29:01] So they have to pay out of pocket basically.

Ben Ozanne [29:03] But you know, that's where, you know, we have a lot of cash-

paying patients as well where we accommodate for them and give them cash discounts.

Time of service discounts, not because of their cash but you know if they pay a certain

way, within a certain timeframe, we give them a discount.

Randy Wilburn [29:18] Okay, well, that's awesome. So, and then you guys are open

Monday through Saturday?

Ben Ozanne [29:25] So we're open Monday through Thursday.

Randy Wilburn [29:26}, Monday through Thursday. Okay, and then you told me you

book in blocks of hours of blocks of time. So---

Ben Ozanne [29:33] Yeah, and we have, you know, online our website, if someone

even wanted to come in and get an evaluation, they can go online to our website.

Randy Wilburn [29:40] What's the website address?

Ben Ozanne [29:41] It's thrive. t-h-r-i-v-e and then ar.com. Thrive Arkansas, thrive AR.

So, we have new patient bookings that are available where super easy. They don't even

have to call; they can just schedule it on our website on our online form. And then we

also have online documents as well to where they can have everything prefilled out

ready to go and just come in and visit with us. And we usually are able to see people

like super quick because I know a lot of people want to go the doctors like alright, sit in

the reception area for an hour or two and then you go in, wait for another 15 to 30

minutes then the doctor comes in for another, you know, he's there for five minutes and

then out the door. So, we respect people's time; people are in and out. As soon as they

show up, they're usually back in the room within a minute or two. Myself or Dr.

Johnson's already in the room talking with them going over what they need help with.

So, but yeah, we have two chiropractors and an awesome team and I pride myself in

being you know, rated as super convenient, flexible times and we're open late too,

although most people aren't having to be out late these days, but we are open until like

six o'clock at night.

Randy Wilburn [30:54] Right. Right. Well, that's beneficial. So yeah, definitely take

advantage of that. So well, I love that. That's great. I really appreciate you kind of

sharing with our audience and giving them actually a chiropractic lesson as well so, I

think that's really helpful. I did want to ask you just a couple of quick questions about

Northwest Arkansas since you've been here almost ten years now. And you lived in

Austin so that's kind of like, we said, little Austin. What was like your biggest aha

moment in coming here? And the reason why I'm asking this question is because we

have a lot of people that listen to this podcast that are thinking about moving here.

Maybe they're relocating to work for the big three, yep, or something along those lines.

But what was your big aha moment when you got here to Northwest Arkansas?

Ben Ozanne [31:35] Man, there are so many of them; the community. And so, what I

mean by that is like, wherever I'm going, I know that person and I think that one of the

biggest examples and hopefully this will open back up soon is the farmers market. We

have just world-class farmers market where you can just go there, and my wife and I

like, we love shopping at Ozark National Foods and that's where we get the majority of

our foods. So usually when we're going to the farmers market, it's more for the

experience and the socialization versus like, we'll buy some produce but it's less about

that for us and more about, I'm going to see probably 20 people, at least that I know that

we can converse with and really have a good time. And that to me is, it's not the only

thing, but it's really big essence of like, what Northwest Arkansas is all about; is the

community. And so, all of our towns have a farmers market, Fayetteville is the best. But

it's just that community feel. And so, you can go to the Bentonville and they have their

events there and some just great community feel, which is what we love, and we're

attracted to because it's like, that's family. You know, we have our family, but then the

family at large, that's Northwest Arkansas, and everyone really cares about each other.

We might have different opinions on certain things, but at the end of the day, like our

community cares about each other and wants the best for each person?

Randy Wilburn [33:03] Yeah, yeah, I love that too. That's the one thing I like about it,

especially during these times when people are a little tense right now. And, you know,

everybody's got their own ideas about how things should be whether at the government

level or just in general. So, we certainly are dealing with that. And would you say that

Northwest Arkansas is a great place to raise kids?

Ben Ozanne [33:21] Yeah. I mean, that was a huge consideration. Yes, like, where do

we want to have our family? Where do we want our kids to grow up and have

memories? Where you know, it's not this big concrete jungle where you're having to

drive all over the place. It's super convenient. There's so much going on, you can walk

out 10-15-minute drive, and you're able to go hiking and biking and I mean, just all that

kind of stuff. Where you know, like, big city, you got to drive quite a while to get to that.

Randy Wilburn [33:53] Yeah. Absolutely. Absolutely. And then finally, favorite eating

place. I know. You knew I was going to do that. Favorite restaurant? I'm putting you

on a spot because you probably have some friends that have restaurants and you can't

just name one, but I'll give you a mulligan you can name two but I'd love for you to---

Ben Ozanne [34:09] Well, so as far as like if we're in the mood for just some good

eating, it's got to be Sassy's. And I love their outdoor seating area, their patio---

Randy Wilburn [34:20] ----the one they re-did recently. Yes, Sassy's is right on North

College almost before you get to Lafayette; it's kind of like between North and Lafayette

on North college.

Ben Ozanne [34:32] Yeah, and I think they have the best wings in town.

Randy Wilburn [34:34] Do you really? You like their wings? Yeah, I like their wings

too, they're not bad. I like Lucky Luke's although I saw that Lucky Luke's has been close

since this whole situation came up; I hope they rebound. You know where else has

some really good wings is Wright's BBQ. And because the day that we're recording this

which is Wednesday is wing day at Wright's BBQ, so, if you want wings, you need to

check out Wright's BBQ. This is not a commercial for them. You also need to listen to

Episode Seven of the podcast because I interviewed Jordan Wright and we sat down

and talked all about his whole allure and just how he's been mesmerized by barbecue

for a long time and why he started Wright's to begin with. So they know their way

around a pig. They know their way around a chicken. So not bad. So, were you going to

mention another place? Yeah, I got to.

Ben Ozzane [35:17] Yeah, I got to. So, The Preacher's Son.

Randy Wilburn [35:19] Oh, yes. Matt Cooper.

Ben Ozanne [35:22] And the thing I appreciated the most is the wholesomeness of the

food that they put on your plate.

Randy Wilburn [35:30] Do you have gluten sensitivities.

Ben Ozzane [35:32] So I don't but my wife and then my youngest daughter do, and so

like they were---

Randy Wilburn [35:38] ---so they can just eat anything there.

Ben Ozzane [35:40] A blessing. And they both have some, like real specific, like, we

cannot have that. And so, it's just great for both of them because we can go there and

like you don't have to worry about the ingredients, and they can accommodate too and

tweak some of the recipes. And they just have, ah, great food.

Randy Wilburn [35:58] You're making my mouth water. Yeah. The Preacher's Son

right off the Bentonville Square there. And I bet you didn't know this. But did you know

that Matt's dad was a preacher? That's why it's called The Preacher's Son. And his dad

actually preached his first message across the street where The Preacher's Son

restaurant is, which is really cool. Like, yeah, it is really neat. So, he talked about that

before he introduced that to me when he was on the podcast. So, two great places

absolutely that I would highly recommend that you check out. So, Sassy's here in

Fayetteville and then up in Bentonville, check out The Preacher's Son, you can't go

wrong with either of them. So definitely, definitely good recommendation. So, thank you

very much. But man, it's so glad to have you on the podcast. Again, we work together

on a regular basis, but just kind of connecting with you in this environment. I really

appreciate it. I appreciate what you're doing here in the community. And I wish you

nothing but continued success. Any last words that you want to share with the

audience?

Ben Ozanne [35:56] No, just god bless and that He is the ultimate one that we need to

be looking to for wisdom and guidance through these times. That's what I truly believe

and I'm just praying for our people.

Randy Wilburn [37:09] Absolutely. Yeah. And there's a lot of people going through a

lot of difficult challenges right now. So, absolutely, that's all we can do. So, well, thank

you so much, Ben. I appreciate you. And that's great. Thanks for having you on the

show.

Ben Ozzane [37:23] Thank you.

Randy Wilburn [37:25] Well, there you have it, folks. Another episode of I am

Northwest Arkansas. I really enjoyed just sitting down and talking with my good friend,

Dr. Ben, and I hope you got something out of this. I hope if you've decided to go get a

standing desk that you'll let me know in the comments there on the show notes for the

episode. I would love to hear what you think of just standing all day while working. It's

really not as bad as it sounds. And maybe try, you know, when you binge a little Netflix

coming up this weekend after you listen to this podcast that you sit on the floor instead

of sitting on your couch and start to really put your core to work. So that's all I have for

you this week. We really appreciate you guys. Remember, you can check out all of the

previous episodes of the podcast at iamnorthwestarkansas.com. You can check us out

on Instagram, Twitter, Facebook; we have a really growing Facebook fan page. Now,

it's not a fan page; it's a community. So, everybody has kind of come together and we

are adding hundreds of people and I'd love to have you come and be a part of that. So

just look us up online on Facebook at I am Northwest Arkansas, and we invite you to

join our community. We'd love to have you be a part of what's happening here in

Northwest Arkansas. So many good things going on. And that's all I have for today. So,

I'm your host, Randy Wilburn. I appreciate being with you. And I look forward to seeing

you remember our episodes come out every Monday, and there'll be a new episode for

you next week. You guys have a great day. Peace.

IANWA Open [38:57] We hope you enjoyed this episode of I am Northwest Arkansas.

Check us out each and every week available anywhere that great podcasts can be

found. For show notes or more information on becoming a guest, visit I am Northwest

arkansas.com. We'll see you next week on I am Northwest Arkansas.

About the Show:

Today we sit down with local Chiropractor and Wellness expert Dr. Benjamin Ozanne from Thrive Wellness Center in Fayetteville, AR. Dr. Ben has been here in NWA for almost nine years and has been a practicing Chiropractor for nearly a decade.  Ben’s Dad is an Orthopedic Spinal Surgeon and serves as his inspiration for getting into the medical field.  Ben and his team of six extremely caring professionals work to improve the spinal health of Northwest Arkansas, one patient at a time.  

Thrive covers the pain in your back and everything from Headaches to Plantar Fasciitis.  Yes, you could say from the Head to the Toes, literally.  We discussed all of the ways that you can take care of your back and why proper posture and how you sit makes a difference in how your back ages over time with the rest of your body. We even spoke with Dr. Ben about the benefits of our standing desks in the I am Northwest Arkansas studio, and he gave us a big thumbs up!

If you are looking for a Chiropractor locally here in Northwest Arkansas, look no further than Thrive Wellness Center located conveniently in Uptown Fayetteville right across from Shogun.  

Give them a call to for a FREE Consultation or to make an appointment today. The number is 479-439-8121.

All of this and more on this episode of I am Northwest Arkansas.  

Important Links and Mentions on the Show*:

*Note: some of the resources mentioned may be affiliate links. This means we get paid a commission (at no extra cost to you) if you use that link to make a purchase.

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Email info@iamnorthwestarkansas.com to learn more about sponsorship opportunities.

Connect more with I am Northwest Arkansas:

Thank you for listening to this episode of the I am Northwest Arkansas podcast. We showcase businesses, culture, entrepreneurship, and the lives of everyday people making Northwest Arkansas what it is today. 

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